FAQ

 Frequently Asked Questions

Question: What does Hilm Chapals sell?

Ans: Hilm Chapals sells chappals in a variety of designs and sizes. Please refer to each product page for details about the material, available sizes and price.

Question:  How do I place an order?

Ans:Select your preferred design and size, add it to your cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method to complete your order.

Question:  What payment methods do you accept?

Ans: We accept Cash on Delivery (COD), Visa card payments, Interbank Funds Transfer (IBFT), and Raast payments.

Question: How long does delivery take?

Orders are usually delivered within 2–4 days. Some deliveries may take up to 5 days.

Question: How much does delivery cost?

Ans: Please review the delivery charges and your order total at checkout before completing your purchase.

Question: How do I choose the correct size?

Ans: Check the sizing information on the product page before ordering. If you are unsure which size to choose, please contact us for assistance.

Question: Can I exchange my chappals if the size does not fit?

Ans: Please review our Return & Exchange Policy for eligibility, time limits, product condition requirements and any applicable delivery charges.

Question: What should I do if I receive a wrong or damaged item?

Ans: Please contact us with your order number, a description of the issue and clear photos of the item received so we can review it and assist you.

Question: Can I cancel or change my order?

Ans: Please contact us as soon as possible with your order number. Changes and cancellations depend on your order’s processing and dispatch status. Please refer to our cancellation terms for details.

Question: How are refunds handled?

Ans:Please review our Refund Policy for refund eligibility, payment methods and processing times.

Question: How can I get an update on my order?

Ans:Please contact us using the details on our Contact Us page and provide your order number so we can assist you.

Question:How can I contact Hilm Chapals?

Ans:  Please visit our Contact Us page for our customer support details.